EU Consumer Rights Directive tagged posts

May 28, 2014,  Essential Law for Marketers, Guru in a Bottle, Legal update  No comments

All customer contracts for the supply of goods and services need to be reviewed as a matter of urgency as on the 13 June the Consumer Contracts Regulations 2013 comes into force.

These new Regulations replace the Consumer Protection (Distance Selling Regulations) 2000 and the Cancellation of Contracts made in a Consumers Home or Place of Work Regulations 2008 (known as the Doorstep Selling Regulations).

The new Regulations implement the EU Consumer Rights Directive that brings together a number of disparate existing rules...

December 31, 2013,  Essential Law for Marketers, Guru in a Bottle, Legal update, Marketing practice, News, Sales practice  No comments

UK-based companies will face a major shake-up in how they conduct consumer sales and marketing activities over the next 12-months in the wake of a raft of new laws and regulations emanating from the UK and European Union (EU). The following is a quick guide to some of these key legal and regulatory changes and more guidance is available in Essential Law for Marketers (2^nd edition).

Direct marketing and e-commerce practices

A radical shake up in this area is already underway as the Information Commissioner’s Office (ICO) has signalled a number of important changes that effectively erode the reliance by marketers on an ‘opt-out’ as a strategy for driving direct marketing (DM)...