Stephen Hester tagged posts

The problem of a negative perception is that it often sticks

HeadacheTwenty-four million account holders of the Royal Bank of Scotland, NatWest and Ulster Bank (RBS) who tried to complete everyday transactions like paying for groceries at the check-out got a nasty surprise in the UK earlier this week.

Their credit and debit cards were rejected as a result of a technology glitch.

The error is understood to have occurred after a software update froze part of the banks’ computer systems and although this had been fixed, it created a backlog of more than 100 million transactions that were not paid in or out of bank accounts as they should’ve been...

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